At Pearl Blyss, we are committed to ensuring that your orders reach you safely and promptly. This policy outlines the shipping methods, costs, and estimated delivery times for your convenience.
1. Shipping Methods and Charges
Standard Shipping:
- Delivery Time: 4–7 business days
- Shipping Fee: ₹50 (Free for orders above ₹999)
Express Shipping:
- Delivery Time: 2–4 business days
- Shipping Fee: ₹100
International Shipping:
- Delivery Time: 10–15 business days
- Charges vary based on destination and package weight
All shipping charges are calculated at checkout based on your delivery location and selected shipping method.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
You will receive an order confirmation email with your order number and details.
Once your order is shipped, you will receive a tracking number to monitor your package’s journey.
Processing Delays:
During peak seasons or promotional periods, order processing may take slightly longer. We appreciate your patience during these times.
3. Delivery Time
Delivery times may vary depending on your location and selected shipping method.
Please note that delivery may be delayed due to public holidays, natural events, or unforeseen circumstances beyond our control.
If your package is delayed, please contact us, and we will do our best to assist you.
4. Tracking Your Order
Once shipped, you will receive an email or SMS with your tracking number.
You can track your order via the courier company’s website or through the link provided in your confirmation email.
If you encounter any issues with tracking, please reach out to our support team.
5. Address Accuracy
Please ensure that your shipping address and contact details are accurate when placing an order.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.
If you notice a mistake after placing your order, contact us immediately at contact@pearlblyss.com.
6. Failed Delivery or Lost Packages
In cases where delivery fails due to incorrect addresses or absence of the recipient, the package will be returned to our facility.
If a package is reported lost during transit, we will conduct an investigation with the courier company.
Once confirmed lost, we will either issue a full refund or send a replacement based on your preference.
7. International Shipping Guidelines
Customs Duties and Taxes:
International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
Delivery Delays:
Customs processing can cause delays. Please be aware that this is beyond our control.
Tracking International Orders:
Tracking updates may vary depending on the destination country.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with the order number, product details, and clear photos of the issue.
We will promptly arrange a replacement or refund.
9. Undeliverable Packages
Packages returned to us as undeliverable will be automatically refunded (excluding shipping charges).
If you still wish to receive your item, a new order will need to be placed.
10. Contact Us
For any shipping-related inquiries, feel free to reach out to our customer support:
- Email: contact@pearlblyss.com
- Phone: +91 79706 80454
- Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Thank you for choosing Pearl Blyss. We strive to make your shopping experience smooth and enjoyable.
Pearl Blyss – Because You Deserve to Shine!